HP Color LaserJet 4600 and 5500 Series Printers - 49.xxxx Errors

Troubleshooting steps

The printer displays a 49.XXXX error on the control panel. 49.XXXX errors, including 49.FF04 , 49.FF07 ,49.FF08 , and 49.FF09 could be hardware or software errors. The error could be caused by third-party memory, improperly installed or third-party EIO devices or a specific print job and/or software application.

Determine if the error is software or hardware by resending any jobs in progress, sending a different job from another software application, or changing the size of the current job. If the error is still present with other applications or jobs, continue with the troubleshooting steps in the next section.

Troubleshooting steps

1. Verify that the formatter light is blinking or steady. If the formatter is blinking, it is functioning properly and probably does not need to be replaced. If the formatter light is not blinking, proceed to Step 2.
2. Turn off the printer and unplug the power cord.
3. Remove the HP Jetdirect card, third-party device, hard disk, parallel cable, or IFR cable from the formatter if one is installed.
4. If the error continues with accessories removed from the formatter, perform a cold reset on the printer. Ensure the HP Jetdirect card is not in the printer during a cold reset or the card settings will be changed back to default settings. To perform a cold reset, do the following:
   1. Turn on the printer.
   2. Watch the control panel.
   3. When the memory starts counting, press and hold the green  (Select ) button.
   4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.
   5. Release the check button when the Ready, Data, and Attention light are on steady.
      The control panel will display SELECT LANGUAGE .
   6. Press  (Down Arrow ) button once. The control panel will display COLD RESET .
   7. Press  (Select ). The printer will perform a cold reset and then continue its power-on sequence.
5. If the printer comes up to ready, print a Configuration page. If a 49 error occurs from printing internal pages, continue on to the next step.
6. Turn the printer off and unplug the power cord.
7. Remove the eight screws around the formatter.
8. Remove the formatter. See Figure 1.
9. Reseat the firmware and memory modules on the formatter. Check for any DIMMs that are non-HP and remove them. Non-HP DIMMs are not supported by HP and may cause this error. Replace with HP DIMMs, if necessary.
10. Reseat the daughter (interconnect) board. The daughter board is connected to the formatter behind EIO slot #1. To release the daughter board, push in the black retaining tab underneath the formatter (see Figure 1, call-out 1), then lift up the one side of the daughter board.

    Figure 1: Lifting up the daughter (interconnect) board on the formatter

    

    1 - Black retaining tab underneath the formatter 
11. Reseat the daughter board. See Figure 2.

    Figure 2: Reseating the daughter board

    
12. Install the formatter.
13. Turn the printer on again.
14. If it comes up to READY , print a configuration page. If a 49 error does not appear from printing internal pages, or at power up, continue to the next step.
    NOTE: If a 49 error does appear when printing internal pages, call HP Customer Care for assistance.
15. Install the HP Jetdirect card and hard disk before installing the formatter. Verify that each device is properly seated.
16. Test any EIO devices, by turning off the printer, installing each device separately, and printing a Configuration page. Repeat for each EIO device.
17. If the 49 error occurs with any EIO device installed, replace that EIO device.

HP Color LaserJet &Mono 9050,5550 Series Printers - 49.xxxx Service Errors

49.XXXX errors, including 49.FF04 , 49.FF07 ,49.FF08 , and 49.FF09 Service error could be hardware or software errors.

 A critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical noise in the cable can corrupt data during transmission to the printer. On some occasions, the formatter is at fault, which is usually indicated by a 79 service error.

Press CANCEL JOB to clear the print job from the printer memory. Reboot the printer. Try printing a job from a different software application. If the jobs prints, go back to the first application and try printing a different file. If the message appears only with a certain software application or print job, it most likely is a problem with the application. If the message persists with different applications and print jobs , disconnect all cables to the printer that connect it to the network or PC.

Turn the printer off. Remove all memory DIMM's or third-party DIMM's from the printer.(Do not remove the firmware DIMM in slot J1.) Remove all EIO devices.  Turn the printer on. If the error no longer exists,re-install each DIMM and EIO device one at a time, making sure ti turn the printer off and back on as you install each device. If you determine a DIMM or EIO device has caused the error,replace it. If the error persists, Replace,Jet direct DIMM or firmware DIMM.

While updating the firmware printer having Ram disk file operation failed

Requested operation could not be performed (for example, attempting to download a file to a nonexistent directory).

The printer received a PJL file system command that attempted to perform an illogical operation ( for example,a command to download a file to a nonexistent directory ).

1. Printing can continue.

2. Press the SELECT button to continue.

3. If the message reappears,then a problem might exist with the software application.

Hp Color laser jet 5550 Having "RFU LOAD ERROR RESEND RFU OVER PARALLEL PORT"

RFU is Remote Firmware Upgrade

.You can send firmware file using parallel cable (using copy /b fw.rfu lpt1: ) only if printer displays SEND RFU NOW (or similar).

Try resetting NVRAM, 

CAUTION: Initializing NVRAM resets the serial number, the event log, the page counts, the calibration settings, and the EIO card. Use the SERVICE menu to restore the serial number and page counts. You also need to reconfigure any computers that print to this product to recognize the product. Initialize NVRAM only when absolutely necessary. In most situations, use cold reset to reset product variables but still retain the needed values in the SERVICE menu.  Before initializing NVRAM, print a configuration page and a supplies status page to gather the following information:
 ● Total page count
 ● Serial number

To initialize NVRAM
1 Turn the printer on and watch the control panel display.
2 When the display begins showing the memory count, press and hold (down key) until all three lights on
the control panel are lit.
3 Press (up key) .
4 Press PAUSE/RESUME. The display should show SKIP DISK LOAD.
5 Press (up key) until NVRAM INIT is highlighted.
6 Press OK. The printer will initialize NVRAM and then continue its power-on sequence

if this doesn't help, Don't thing any Change the Firmware DIMM. It wil be fixed.

Scan takes too long time.....Fallow the below steps

The resolution might be set to high. Check and change the resolution settings to the correct settings for the scan.

The software is set to scan in color. The printers default is color, which will take longer even when scanning a monochrome original. The setting can be changed to scan in gray scale or black and white within the printer software.
There might have been a print job sent to the printer before you started the scan. When this happens the scan might be slower due to the memory being used by the printing and the scanning.

The scanning computer might not have enough available resources. Try closing any used applications. If the scan is still to slow try rebooting the scanning computer. Antivirus, spyware and firewall software might also cause slow scanning.

49.XXXX printer error what can this mean?

Description:

This error is caused by a few different things. Normally it is associated with a printer’s firmware. I have read the firmware needs to be upgraded. I have also read and heard other causes for this error. Maybe it is a driver issue. It could also be a jet direct card believe it or not. Those were just a few of what may be causing the 49.XXXX errors in printers.

The error means a critical firmware error has occurred that caused the processor on the formatter to abort operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables, poor connections, or homegrown applications (third party software).

Common Causes:

              Old or outdated firmware
              Conflicting versions of 3^rd Party Software 
               Using PCL 6 instead of PCL 5
               Old or outdated drivers
               ACCESSORIES (JETDIRECT CARDS)
               Packet Loss or Interference on Network
               Bad data cable

Recommended actions:

Below you will find different steps to try and get you printing again. Keep in mind performing some of these steps may delete some of the settings in the printer (IP info and internal printer settings).

1. Press CANCEL JOB to clear the print job from the printer memory.
2. Turn the printer off and then back on.
3. Try printing a job from a different software application. If the job prints, go back to
the first application and try printing a different file. If the message appears only with a certain software application or print job, contact the software vendor for assistance.
4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or PC.
5. Turn the printer off.
6. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in slot J1.)
7. Remove all EIO devices from the printer.
8. Turn the printer on.
9. If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each
device.
10. Replace a DIMM or EIO device if you determine that it causes the error.
11. Remember to reconnect all cables that connect the printer to the network or computer.
12. If the error persists, replace the firmware DIMM.
13. Replace the formatter and calibrate the printer if needed.

There are also different steps you can take if the previous steps don’t help.

You can switch from PCL 6 drivers to a PCL 5 driver. PCL 5 is a much more stable driver choice and is suitable in most environments that do not require PostScript drivers.  

For a PS driver printer:

1. Open printer Properties.
2. Go to "Device Settings" tab.
3. Disable the option "Postscript Passthrough" under the "Installable Options".

On the 5500 the JetDirect Card can cause the problem.
Sometimes upgrading the JetDirect firmware helps.
If it continues replace the JetDirect card (usually a 615N).

To continue printing try to: 

1.  Turn off the printer
2.  Disconnect the data or network cable
3.  Clear the print queue
4.  Turn the printer back on
5.  Re-connect the data or network cable
6. Try a cold reset

CAUTION 

when performing a cold reset you will delete network settings and printer settings.

7. If software related try installing updates for the software.
8. Can be associated with connections on routers, switches and even ports.
9. Replace the USB or Cat5e cable.

  This error can also affect monochrome and color M-series multifunction printers. In some instances after upgrading a LaserJet M-series MFP firmware upon rebooting the 49 error will occur. As soon as the printer is connected to the network the error appears. Disconnecting the printer from the network seems to prevent the error from occurring after the upgrade. The problem seems to be with the Kerberos Authentication feature. The file might get corrupted during the upgrade. Kerberos is a secure method for authenticating a request for a service on anetwork.  It enables a user to request an encrypted ticket from an authentication process that can be used to request a particular service from a server. The user’s password does not have to pass through the network.

        The following list shows some of the printer's and the firmware levels which might be affected by upgrading the firmware.

PRINTER                               UPGRADING FROM                         UPGRADING TO

M3027mfp, M3035mfp    20071211 48.051.1 or earlier      20080405 48.061.8 or later

M4345mfp                         20071211 48.051.1 or earlier      20080405 48.061.8 or later
M5025mfp                         20071211 48.051.1 or earlier      20080405 48.061.8 or later
CM4730mfp                      20071211 50.031.0 or earlier      20080405 50.041.8 or later
CM6030 / 6040mfp          20080118 50.003.0 or earlier      20080405 52.012.0 or later
CM3530mfp                      20080821 02.066.0 or earlier      20081210 53.011.2 or later
M9040 / 9050mfp             20071210 50.002.0 or earlier      20080405 51.011.9 or later
9250C Digital Sender     20071211 48.041.0 or earlier      20080404 48.051.7 or later

      If the error is related to a corrupt Kerberos configuration file, one way to try and prevent the error from occurring is to clear the Kerberos settings from the printer before upgrading thefirmware. You can access the Kerberos authentication configuration from the embedded web server of the printer. This feature will be found on the settings tab of the embedded web server. Web Jetadmin can be used to clear these settings as well. The restore factory settings command which can be accessed from the control panel of these printers can be used, but in doing so all the configuration settings will be reset to factory defaults. Install the upgrade and test. If there is more than one printer that will be getting upgraded I would suggest you test one thoroughly before proceeding.

         The CM6030 / 6040 mfp printer might experience some problems when booting up where the printer stops at stage 5 of 6 or hangs and might display a 49.4C02. This could be caused by corrupt NVRAM values. Starting with firmware revision 52.081.2, the NVRAM values are no longer being written to the hard drive. These are now being written to directly to theformatter. The following procedure should allow you to get past the reported boot progress hang or the 49.4C02 error.

CAUTION 

when performing a cold reset you will delete network settings and printer settings.

NVRAM  initialization:

CAUTION: Initializing NVRAM resets the serial number, the event log, the page counts, the calibration settings, and the EIO card. Use the SERVICE menu to restore the serial number and page counts. You also need to reconfigure any computers that print to this product to recognize the product. Initialize NVRAM only when absolutely necessary. In most situations, use cold reset to reset product variables but still retain the needed values in the SERVICE menu.  Before initializing NVRAM, print a configuration page and a supplies status page to gather the following information:
 ● Total page count
 ● Serial number

Turn the printer off and remove the network cable. Turn the printer on and perform a partial NVRAM initialization. (Turn the printer on, when the display starts to count the memory press and hold 3 until all three lights on the panel are lit. Press 9 one time, and then press and release START, Press 6 one time). The printer should boot past stage 5 and 6 of the boot progress now and not display a 49.4C02.  Cancel out of the wizard setup screens. Turn the printer off and connect the network cable. Turn the printer on and perform a cold reset. (Turn the printer on and when the printer shows the memory counting press and hold the 6 key until all three lights on the control panel are lit, release the 6 key. Press 3 or 9 to scroll to cold reset and then 6 to select). Flash the latest available firmware to the printer.

TROUBLESHOOTING LASER PRINTERS

          The first step is determining what your problem is and then zeroing in on that area. Some printers have display panels which can relay information about the printer’s status, other’s do not. They might have a series of LEDs or lights that blink or flash. In that case you will need to have some reference material for the printer to determine what the blinking lights are indicating. Some more advanced printers will have the capability of retaining the failure codes, or error log which will keep track of previous errors that have occurred. This will provide a lot of useful information on the history of the printer. This log can be printed if the printer is operational or even viewed via the printers display panel.

           If the printer is jamming you should try to isolate the jamming issue to an area of the printer. Is it at the pickup/feed area, transport area (under the drum), fuser or the exit area? Keep it simple, if it is at the pickup area try cleaning the roller(s). If the jamming is less frequent now, maybe new roller(s) will correct the problem. Try using a different input (tray) and see if the problem is tray specific. If the jam is due to multiple sheets being pulled in you should suspect the separation roller and pad, these are responsible for preventing more than one sheet at a time from entering the printer. Paper getting stuck in the fuser is most likely caused by a bad fuser with a sticky paper sensor, heating film (sleeve) slipping or just plain worn out.

          Many printers have a recommended maintenance interval. 100k, 200k or even 300k pages between replacement of the pickup, feed, separation roller, transfer roller and fuserassembly. The printer keeps track of the cycles or printed pages that have passed through and will alert you when it is getting close to the time for replacement and then when it’s time to be changed.

          Print quality problems can be caused by the toner cartridge, fuser, transfer roller, or even faulty components of the printer such as the laser scanner or power supply. A visual inspection of the toner cartridge and fuser can be an easy thing to check. Removal is usually fairly simple, check for scratches or marks on the on the drum. These marks will correspond to a repeating defect on the page. The drum surface should be clean when it is removed from the printer after a print cycle. If not, there is problem with the cleaning mechanism within the cartridge. It will need to be replaced. Check the fixing film or hot roller for marks, scratches or tears. Again there would be corresponding marks in the vertical direction down the page Either should be replaced if they fail visual inspection. A simple yet effective test is start a print test from the menu and stop it half way through the printer before it gets to the fuser. This will show any defects in the print process before it gets to the fuser, helping you to determine which one is the cause of your print defect. Tray 1 or the multipurpose tray works best as you can see the media going into the printer. If other media besides plain paper is being used you should ensure that the proper settings are being used or smudging, smearing and streaking will occur as the printer is unable to properly transfer and fuse the toner to the label, envelope or transparency. Other failures such as wavy lines can originate from a faulty laser scanner. Black or blank pages may be caused by a defective power supply, DC controller, laser scanner assembly or even a formatter. Removal of the formatter and running of an engine test, usually a line test pattern will help you to eliminate the formatter as a possible cause of failure. Most HP laser printers (Canon engines) have a built in test feature, a microswitch on the DC controller or ECU (engine control unit) which will print standalone without the formatter installed. Usually a small access hole in the cover where the DC controller or ECU reside will give you access to this test. A small, thin non-conductive (plastic, wood) tool is best to use for this test. Inserted into the hole in the cover will activate the microswitch, and print a single page test. Holding the switch down on some printers will generate a continuous test.

          Do the easy things first, and by the process of elimination you will find your solution.